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Shipping Policy

How long does it take to fulfill my order?
We will operate from Monday - Friday, usually it take 24 hours after order confirmed. 

How long does it take to receive my items?
We only have one courier provider.

J&T Express:  Regular takes 3-5 business days for delivery depending on where you are located.  To check approximate delivery times please visit the J&T express post website.

Please note delivery times above begin once your order has been dispatched by J&T Express. While we aim to dispatch all orders on the day they are placed, there may be short delays in busy periods. Express shipping orders are dispatched the same day they are placed (if placed before 1.30 pm on a business day). Please note, if orders are placed on a weekend or public holiday, they will be dispatched the following business day.

How much does shipping cost?
Standard shipping is RM 8.00 for Peninsular Malaysia & RM 17.00 for West Malaysia.

How do I know my order went through?
You will know that your order has been successfully processed once you receive a confirmation email with an order confirmation number.  If you do not receive this email, there may have been a problem with your order.

How do I know my order has been dispatched?  
Once we send out your order, you will receive a dispatch confirmation with a tracking number.  You can then proceed to track your order at J&T Express website.

Once I have placed an order, can I make changes?
Unfortunately, we cannot accept changes to your order once it has been placed.  All orders are final upon payment.  However you may make as many changes to your shopping cart prior to paying.

Is there a delay during busy periods?  
Often during Sales and Eid, your order might be slightly delayed by a few days. however we will endeavor to get all orders out as soon as possible.  At times, there are also glitches with J&T Express server which may cause unexpected delays.  If you have any questions about your order, please don't hesitate to contact us.